Shipping & Delivery
All orders are dispatched from our warehouse in Europe. The shipments are fully tracked—from our door to yours.
Orders need 2-3 business days of processing before they ship out. Please remember shipping time doesn't include these processing days.
For items marked as “pre-order”, please check the ship-out date on the product page.
*Please note, we do not deliver to PO boxes or parcel stations.
Shipping Times
Germany:
- Standard: 3-7 business days
- Priority: 3-5 business days
- Express: 1-2 business days
Europe:
- Standard: 4-9 business days
- Priority: 3-5 business days
- Express: 1-3 business days
Rest of the World:
- Standard: 10-20 business days
- Priority: 3-5 business days
- Express: 2-5 business days
Please note that shipping providers are extremely busy during this time, and some orders might experience a delay on top of usual delivery times. If your order is late, please allow 5-10 days more than indicated in standard shipping times before contacting our customer service. Thank you for your understanding.
Shipping Prices
- Standard Delivery - $8.95 | Free for orders over $70
- Priority Delivery - $12.95
- Fedex Connect Plus - $15.95 | Free for orders over $100 to South Africa & Saudi Arabia
- Express Delivery - $19.95 | Free for orders over $100 to Israel & Mexico
Customs/import fees are the recipient's responsibility and are imposed by the country's regulations to which the goods are shipped to.
Tracking
All orders are 100% tracked. You’ll receive an email with a tracking number and a link to track your parcel once your order leaves our warehouse. Please allow 24-48 hours for the tracking link to start showing shipping information.
Important Notice for Sales and Holiday Seasons
During our exciting occasional sales events, such as Black Friday and the Christmas period, we tend to receive a high volume of orders. This might cause a slight delay in processing and shipping your orders. Please bear with us as processing times could extend to 3-7 business days, and shipping may take an additional 10 business days on top of our regular estimates.
We appreciate your patience and understanding during these busy times. Thank you for shopping with us!
